How Our Repair Services Work
Workshop servicing and repair is undertaken in a controlled professional environment by teams of highly experienced and qualified bench engineers.
If you are in need of a collection we can arrange a courier to collect from you however, it would be your responsibility to securely package your faulty unit to prevent damage whilst in transit.
Alternatively, you can arrange your own delivery to our service centre. Full address details are available on our contact page.
You are welcome to bring in your equipment – simply complete the Delivery Authorisation document and process the inspection fee (if required) and drop off during our working hours and we will take it in for inspection and diagnosis.
Inspection
When your machine is received into our Service Centre, it will be assigned its own unique repair reference and location to ensure that the machine and any parts/accessories that you provide to us are kept together.
We will then inspect the machine to establish where and what the fault may be, and what the best and most cost effective repair solution is for you.
Quotation
We will review any part requirements and complete an inspection report together with a repair cost including parts, labour, and VAT. This report will be emailed to you for your approval before we make any repairs. If no email address is provided, we will call you to discuss the quotation.
If the estimate is declined, or the unit is deemed beyond economical repair (BER), there are no additional charges to pay other than the carriage cost if required. If you do not want your faulty item returned, we can dispose of the equipment responsibly for you free of charge.
Repair
After your approval has been received we will purchase any components required, if not already held in stock. All repairs are completed by our technicians at our Service Centre and are inspected and tested thoroughly before completion.
Delivery
Once the repairs are completed to our satisfaction and all tests have passed quality inspection, we will contact you to arrange collection or delivery via courier. If you have opted for the courier service, delivery is usually made to the same address that we collected the machine from. Please specify any special delivery instructions or change of delivery address to us in plenty of time and before the item is despatched back to you.
Return carriage via courier is £14.40 although, if you would like us to the arrange a collection and delivery service for you, then the total carriage cost is £24.
